Tuesday, Jan. 26, was the one-year anniversary of the Indiana Clinic and a lot has changed over the past 12 months.
During this period, the executive team met with multiple physician groups to communicate the model and vision of the Indiana Clinic, and created the framework necessary to recruit and employ physicians and staff. As a result, more than 375 physicians from 14 specialties and 838 staff joined the Indiana Clinic in its first year. Significant physician groups that have joined in 2009 include:
University Neurology
Methodist Medical Group
Emergency Medicine (EMGI)
Clarian Rheumatologists
Clarian Diabetes and Endocrinology
Respiratory and Critical Care Consultants
Methodist Urology
In addition, several other large groups are poised to enter during the first few months of 2010.
The Indiana Clinic has also worked hard to develop the infrastructure that will enable physicians to provide preeminent levels of quality, safety and service. The Indiana Clinic has introduced quality and safety metrics across departments to measure physician performance and patient satisfaction; begun implementation of a single, system-wide electronic patient medical record; and established a consumer-friendly call center that is answering patient and physician calls, within the first three rings, 95 percent of the time.
“The Indiana Clinic is no longer just a concept. It is a reality. We are working hard to improve the care we provide to our patients each and every day,” said John Fitzgerald, MD, president and CEO of the Indiana Clinic, at a recent Indiana Clinic Leadership Breakfast.
Dan Evans, president and CEO of Clarian said, “We are well on our way to meeting our goal of a network with more than 1,000 member physicians by the end of 2010.”
When asked how the Indiana Clinic model supports Clarian’s mission, Evans stated, “It supports Clarian’s mission of providing preeminent, patient-centered care in a safe and compassionate environment by allowing its physicians to concentrate on their patients while ‘the system’ handles issues like infrastructure, resources, support services and other administrative details.” He added, “From the patient’s perspective, this means he or she has a physician who is focused on his or her care and treatment and who is not distracted by operational or administrative demands.”
Craig Brater, MD, dean of the IU School of Medicine, mentioned the following regarding the progress the Indiana Clinic has made over the last year and the difficulty of change, “As with any new initiative, for those who have joined the Indiana Clinic in its first year, there have been some inevitable unanticipated bumps, however the good news is that they have been addressed as they have arisen.” He added, “The fact is no one likes change but once you make yourself do it, you find it is not only not so bad, but actually a good thing.”
All agree that the Indiana Clinic has made significant headway in the first year, but that the expectations will be even higher in 2010, and beyond, to realize the ultimate vision of becoming the preeminent physician practice group focused on patient-centered care.
For more information about the Indiana Clinic, go to the “preview” website at indianaclinic.org or submit a question to AskAQuestion@indianaclinic.org.